OUR PHILOSOPHY

The control of media has shifted to the customer. Brands, companies and organisations must make their customer’s communities, conversations and identity central to their business to create engaging experiences to meet these new expectations.

OUR MISSION

We are passionate about helping brands deliver engaging experiences to meet the needs and expectation of their social customers. Our mission is to provide a comprehensive range of innovative and agile strategies, research, design and marketing service to accomplish this.

We match brands with customers by driving engagement through our deep understanding of customer analytics and insights, combined with market and competitor insights.

We take a customer-centric multi-channel marketing approach to engage with your customers with the right message delivered through the right channel at the right time to drive sales, improve conversions, build customer loyalty and create communities of brand advocates.

Firstly, we are experienced business people which makes us strategists. Understanding the ‘why’ is the starting point to everything we do. Understanding the 'why' involves listening to you, understanding your business and goals, and matching this with 'insight' .

Insight allows us to understand your market, competitors and your customer segments, their individual needs, desires, goals and how they wish to engage with you. Understanding this 'insight' allows us to develop optimum multichannel solutions that match your objectives and help add value to your business .

Heart New Media is an independent customer engagement agency based within 40 minutes from London offering innovative results-driven digital marketing, website design and customer engagement and customer experience research and strategy services.

Our focus is not about 'Us' or our 'Egos', but to add value, which ultimately distils into driving sales, customer loyalty and building brand advocacy to add directly to our clients' bottom line. Essentially, what really matters is providing results-driven marketing strategies for our clients and their business.

We offer over 20 years of media and technology experience and a team that have delivered over 350 major national and international projects during the last ten years. No client or campaign is too large or too small, we work with companies from leading consumer brands to SMEs across many sectors including Retail, Luxury Goods, Travel and Tourism, Charities and Not for Profit, Financial Services, Professional Services, Local Government and Public Sector to ensure that their marketing and PR campaigns are seen, heard and engaged with in the most innovative and cost-effective way .

We're a friendly bunch and we'd love to help. Give us a call for an informal chat about your next project.